Anna Marullo features in Episode 1 of Britain’s Busiest Airport – Heathrow detailing her role in the Heathrow Airport Operations Center (aka APOC). Anna is originally from Italy and has been at Heathrow since 2003, lighting up the place with her friendly and cheerful personality.
What is your official job title?
Operation Lead Coordinator
How did you get into your job and why?
I started as a Security Officer and within one month I was asked to apply for the Information desk role that became available due to my language skills. Then I moved to the Passenger’s connections Team and back to the info desk in T2, after many years the step into Star Controller’s role was almost natural. I’m naturally a very curious person and always looking to learn something new and working in Star and now Apoc seems to accomplish all of that.
What’s a day in the life of your job really like?
It’s very hectic majority of the times. Every day you deal with different issues and you got to be always focus on what’s happening around you. You get to talk to different people and different departments.
What’s the hardest part of your job?
Sometimes it’s hard to forget what you actually deal with as some of the incidents we deal with can have an impact on your life and the way you live your life. You appreciate things more.
Favourite thing about working at an airport?
The diversity of the job itself and people I work with.
Favourite thing about your job?
It never gets boring, it’s always challenging
What has been a particularly memorable moment for you while working at Heathrow?
The recognition that you get from people/passenger when you help them.
What is one piece of advice you would share with our passengers?
Always check that you have collected your belongings and you have all your family members with you.
Where are you from?
Any children or pets?
I’m a fitness crazy and love cooking, travelling and socialising. Shopping would be another one!
Favourite film/TV show?
I love Strictly Come Dancing
Favourite music band?
I don’t actually have a favourite band but I do like Beyonce
Anything else you would like us to know?
If I tell you more I might have to kill you …